Our refrigerator stopped working on a Wednesday. I had purchased all of my kitchen appliances from another major dealer 9 years ago and because of very poor repair service, I really didn't want to go back to them. However, I did check them out re pricing and delivery: it would take them a week to deliver a new fridge. With our food all in boxes being stored in our car--thank goodness it was about 1C--we couldn't wait. Someone recommended that we try Caplan's. I knew basically what we wanted--we have space limitations--and after speaking with Sam by phone, I put a deposit on a fridge that would be delivered within 2 days. And the price was the same. That was service! He followed up on several questions I had and even sent photos of the fridge interior so that I could be sure that it was the model we wanted. Once the fridge was delivered, I appreciated the follow-up email survey to check on our satisfaction. My only disappointment is that I used the survey to alert Caplan's that we seemed to be missing some freezer items (ice cube and storage trays, etc.) and we still haven't received any response. Maybe this review will prompt follow-up?